SUPPORT POLICY

- Although technical support is available 24x7x365 through live chat, trouble tickets, but only very basic issues can be addressed over the LiveChat. Here, basic issues refer to those simple issues and queries that can be answered or resolved on an immediate basis by our support executive

- Live-Support is available at all times for any / every issue that a customer may have. However, the support team may request an email sent as part of the authentication process, where they deem it to be necessary. Here, live support refers to phone, chat, or ticket support provided and handled by a real support executive in real-time.

- All trouble tickets raised and emails sent will be responded to within an hour. If there is a need for further investigation, the customer will be informed accordingly.

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